Returns & Exchanges

Refunds

• Kadz Beauty does not generally accept returns or exchanges due to the nature of skincare products (for safety and hygiene). Exceptions may apply only under certain conditions — see below.

✅ When Refunds or Exchanges Are Allowed

You may be eligible for a refund or exchange if:
1. Incorrect or Incomplete Order
• You received the wrong item or something is missing.
• Report this to customer service (usually via email) within 24 hours with your order number and photos.
2. Damaged or Faulty Products
• If the parcel arrives damaged or the product is defective, send clear photos and details immediately.
• After verification, they may send a replacement or issue a refund if the item isn’t replaceable.
3. Lost Parcel
• If your order is lost or not delivered within the estimated delivery timeframe, report it.
• If the parcel cannot be traced after about 7 working days from reporting, a refund may be processed to your original payment method.
4. Out-of-Stock After Purchase
• If an item becomes unavailable after you order, the store will contact you to arrange a refund or discuss alternatives.

❗ Important Conditions

To qualify for refund/exchange:
• Products must be unopened, unused, and in their original packaging with all hygiene seals intact. 

🚫 Refunds/Exchanges Not Allowed For

Refunds or exchanges are not offered for:
• Change of mind purchases.
• Discounted or sale items.
• Products purchased in-store (offline).
• Orders with incorrect address details provided by the customer.
• Opened or used skincare items for hygiene reasons.

How Refunds Are Issued
• Refunds (when approved) are processed back to the original payment method.
• It typically takes 3–5 business days for the refund to appear in your account after processing.

📩 Contact for Refund/Exchange

If you need to request a refund or exchange, contact Kadz Beauty Store directly