At Kadz Beauty Store, we prioritize customer satisfaction above all else. Given the nature of skincare products, we generally do not accept returns or exchanges for safety reasons. However, exceptions can be made under certain circumstances.
To qualify for a refund or exchange, products must be returned in their original, unopened condition with all packaging and hygiene seals intact.
Reasons for Refund/Exchange:
a) Product Out of Stock: In rare instances where a product becomes unavailable after purchase, we will promptly contact you to discuss a refund or alternative options.
b) Incorrect or Incomplete Order: If you receive an incorrect or incomplete order, please contact our Customer Services Team at [email protected] within 24 hours, providing your email address, order number, details of missing items, and clear photos of the invoice and products received. We will rectify the issue and fulfill your order accordingly.
c) Damaged Parcel: Please inspect your order upon receipt and report any damage immediately. Provide clear photos and details, and upon verification, we will arrange for a replacement. If a replacement is unavailable, a full refund will be issued.
d) Lost Parcel: If your package is undelivered or exceeds the estimated delivery time, please contact us. After 7 working days from the date of reporting, if the parcel cannot be located, we will process a refund to the original payment method.
Important Exclusions:
Refunds/exchanges are not available for:
- In-store purchases
- Discounted items
- Unclaimed parcels or change of mind purchases
- Incorrect address details
Refund Processing:
- Refunds will be processed via the original payment method.
- Please allow 3 to 5 business days for the refund to be reflected in your account.8